Last updated: 25 September 2026

Radiant Skin House respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, make an enquiry, book an appointment or receive treatment from us.

Radiant Skin House is based in Finchley, North London, and provides skin, laser, body and aesthetic treatments.

By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

01. Who We Are

Radiant Skin House

Station Road
Finchley, London
United Kingdom

Telephone: 020 8090 1050

If you have any questions about how we use your personal information, please contact us using the details above.

02. Information We Collect

We may collect information that you provide directly to us, including:

• Your name
• Email address
• Telephone number
• Address or general location
• Appointment and booking information
• Treatment preferences
• Information provided through our contact forms
• Information provided when you contact us by telephone, email or other communication methods
• Information relating to your skin, treatment history, allergies, medications, contraindications or other information relevant to providing treatment
• Payment and transaction information where applicable
• Information you provide when leaving feedback or a review
• Photographs or treatment images where you have provided them or consented to their use

We may also automatically collect limited technical information when you use our website, such as your IP address, browser type, device information, pages visited and information about how you interact with our website.

03. Health and Treatment Information

Some of the information we collect may relate to your health, skin, medical history or treatment requirements.

Health information is treated as sensitive personal information under UK data protection law. We only collect and use health or treatment information where it is relevant and necessary for purposes such as:

• Assessing your suitability for a treatment
• Providing treatments safely
• Understanding your treatment history
• Identifying relevant contraindications, allergies or sensitivities
• Maintaining appropriate treatment records
• Providing aftercare and follow-up
• Responding to questions about your treatment
• Meeting legal, regulatory or professional obligations

Where required by law, we will obtain the appropriate consent or rely on another lawful condition for processing this information.

04. How We Use Your Information

We may use your personal information to:

• Respond to enquiries
• Arrange and manage appointments
• Provide treatments and services
• Contact you about appointments
• Provide treatment advice and aftercare
• Maintain treatment records
• Process payments
• Respond to complaints or requests
• Improve our services and website
• Send service-related communications
• Send marketing communications where you have provided the appropriate consent or where otherwise permitted by law
• Comply with legal and regulatory requirements
• Protect our business, website, staff and clients from fraud or misuse

05. Our Lawful Basis for Processing

Depending on the circumstances, we may process your personal information using one or more of the lawful bases available under UK data protection law.

• Consent – where you have given us permission to use your information for a specific purpose.
• Contract – where processing is necessary to provide a service you have requested or to manage your appointment.
• Legal obligation – where we need to process information to comply with a legal requirement.
• Legitimate interests – where processing is necessary for legitimate business purposes and does not override your rights and interests.

Where special category information, such as health information, is processed, an additional lawful condition may also be required under UK GDPR.

06. Contact Forms

If you submit a form through our website, we may collect the information entered into the form, including your name, email address, telephone number and message.

We use this information to respond to your enquiry and, where applicable, arrange an appointment or provide information about our services.

Please do not provide unnecessary sensitive information through a general website contact form.

07. Appointments and Treatment Records

When you book an appointment or receive treatment, we may maintain records containing information necessary to provide safe and appropriate services.

These records may include:

• Appointment details
• Treatment history
• Consultation information
• Relevant skin or health information
• Treatment notes
• Aftercare information
• Before-and-after photographs where applicable
• Payment information

We retain these records only for as long as reasonably necessary for the purposes for which they were collected, including applicable legal, regulatory, insurance and professional requirements.

08. Photographs and Before-and-After Images

We may take photographs as part of consultation, assessment, treatment records or monitoring treatment progress.

Treatment photographs will not be used for marketing, advertising, social media or other promotional purposes without the appropriate permission or consent where required.

If you provide consent for your images to be used for marketing purposes, you may contact us to discuss withdrawing that consent. Withdrawal of consent does not affect processing that took place before withdrawal.

09. Marketing Communications

If you have opted in to receive marketing communications, we may contact you about:

• Treatments and services
• Offers and promotions
• Appointments or treatment-related information
• News and updates from Radiant Skin House

You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option included in the relevant communication.

10. Cookies

Our website may use cookies and similar technologies to make the website function correctly, understand how visitors use the website and improve your browsing experience.

Some cookies may be provided by third-party services used on our website, such as analytics, embedded content, booking systems or other website functionality.

Where required, we will ask for your consent before placing non-essential cookies on your device.

You can also manage or disable cookies through your browser settings.

11. Third-Party Services

We may use trusted third-party service providers to help operate our website and business.

These may include providers of:

• Website hosting
• Website security
• Email services
• Appointment or booking systems
• Payment processing
• Analytics
• Marketing services
• Customer communication systems

Where a third party processes personal information on our behalf, we expect appropriate contractual and security measures to be in place.

12. Sharing Your Information

We do not sell your personal information.

We may share information where reasonably necessary with:

• Service providers acting on our behalf
• Payment providers
• Website and IT providers
• Professional advisers
• Insurers
• Regulators or authorities where required
• Law enforcement agencies where legally required
• Other parties where you have specifically authorised us to do so

We only share information where there is an appropriate reason and lawful basis for doing so.

13. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Destruction
• Misuse
• Unauthorised disclosure
• Unauthorised alteration

Access to personal information is limited to people who reasonably need it for their role.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

14. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The retention period may depend on:

• The type of information
• Why we collected it
• Whether you remain a client
• Legal and regulatory requirements
• Insurance requirements
• Professional record-keeping requirements
• Whether the information is required to resolve a dispute or complaint

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

15. Your Data Protection Rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain processing
• Request transfer of certain information to another organisation
• Withdraw consent where processing is based on consent
• Object to direct marketing

These rights are subject to certain legal exceptions and limitations.

If you wish to exercise any of your rights, please contact Radiant Skin House.

16. Withdrawing Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew your consent.

Please note that withdrawing consent may affect our ability to provide certain services where the information is necessary for that service.

17. Children’s Privacy

Our website and services are not generally directed towards children.

We do not knowingly collect personal information from children through our website without appropriate consent or another lawful basis where required.

18. Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of websites operated by third parties. We recommend reviewing the privacy policy of any external website you visit.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or data protection practices.

The latest version will be published on this page with the updated date shown at the top.

20. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information, or your data protection rights, please contact us.

Radiant Skin House
Station Road
Finchley, London
United Kingdom

Telephone: 020 8090 1050

We aim to respond to privacy-related enquiries within a reasonable period.

21. Complaints

If you have concerns about the way we have handled your personal information, please contact us first so that we can investigate your concern.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

ICO website: ico.org.uk